> For the complete documentation index, see [llms.txt](https://noviqai.gitbook.io/noviqai-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://noviqai.gitbook.io/noviqai-docs/faq/faqs.md).

# FAQs

Question not answered? Feel free to contact our team anytime at <info@noviqtech.com>

<details>

<summary> I scanned a product and got no score. Why?</summary>

We may not have enough data for that product yet, but your scan helps us learn!\
If the brand hasn’t submitted verified data, the system falls back to AI-based estimates or flags the product as unknown.

</details>

<details>

<summary>How do I earn tokens?</summary>

You’ll earn tokens when you:

* Scan products
* Make verified low-impact purchases
* Share impact badges
* Refer friend

</details>

<details>

<summary>Is my personal data safe?</summary>

Yes. We don’t track your identity or shopping history, only anonymous scan data to help improve estimates.

</details>

<details>

<summary>I'm a brand, how do I verify my products?</summary>

Head to the Brands portal, claim your product, and submit relevant data or certifications.\
Your verification tier will update based on what you submit.

</details>

<details>

<summary>Can I suggest a new feature or suggest an improvement?</summary>

Absolutely!\
Reach out to <info@noviqtech.com>

</details>

<details>

<summary>What's the difference between Verified and Estimated data?</summary>

Verified = Brand or certifier uploaded data\
Estimated = AI-powered prediction when verified info isn’t available\
You’ll always see which fields are confirmed and which are predicted.

</details>

<p align="right"><a href="https://noviqai.gitbook.io/noviqai-docs/overview/">Next: Explore our platform →</a></p>